Return & Refund Policy

We stand behind every product we make. If you are not satisfied with a Defense Soap product, you have 30 days from the day you receive your order to request a return, even if the product has been opened and used. That is our 100% money-back guarantee.

How to start a return

Email us at orders@defensesoap.com with your order number and the reason for the return. If your return is accepted, we'll send instructions on how and where to send your package, including any unused product. Returns sent without contacting us first cannot be accepted. Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

Returns ship to: Defense Soap LLC, 3390 Liberty Avenue, Vermilion, OH 44089, United States.

Damaged, defective, or incorrect orders

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us right away at orders@defensesoap.com and we will make it right.

Non-returnable items

Gift cards are not returnable. 

Exchanges

The fastest way to exchange a product is to request a return and place a new order for the item you want.

Wholesale orders

Returns on wholesale orders are handled through your sales representative. Contact wholesale@defensesoap.com.

European Union 14-day cooling-off period

If your order ships to the European Union, you have the right to cancel or return it within 14 days of receipt for any reason and without justification, in addition to the guarantee above.

Refunds

We will notify you when we've received your return and process your refund to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your refund was approved, contact us at orders@defensesoap.com.